Refund and Returns Policy

Reservation, Refund, and Returns Policy

Reservation:

Maximum Capacity
The house accommodates a maximum of 8 people.

Guest Registration

• When booking, the exact number of guests must be entered.

• Babies and children are also considered guests and must be registered in the reservation.

• Only registered guests may stay and sleep in the facility.

• Additional or subsequent bookings are not accepted.

• 1. Pet is included in the reservation price, each additional Pet costs 50 euros per reservation.

Unregistered Guests

• Any guest not included in the original reservation and not registered upon arrival will be considered an unauthorized guest.

• The prescribed fine is €250 per unregistered guest, per day, for each day of their stay.

House Rules & Compliance

• Failure to comply with house rules or reservation policies will result in immediate termination of the stay.

• In such cases, guests must leave the facility without any refund of accommodation fees.

• The security deposit provided at check-in will also not be returned.

• All guests (registered and unregistered) are required to vacate the facility at the same time once a violation has been confirmed.

   

  For bookings in the current year:

  • To reserve accommodation at Villa Spa Otium, you must pay 50% of the total price of the accommodation at least 31 days before check-in.

  • The remaining 50% must be paid no later than 15 days before check-in, meaning 100% of the accommodation cost must be paid 15 days before your arrival.

  For bookings in the following year:

  • To reserve accommodation, you must pay 30% of the total price of the accommodation.

  Important:

  • Your reservation is only confirmed once we receive proof of payment (via WhatsApp or email) for the agreed deposit (30% or 50%).

  • Please note that bank transfers may take several days to process.

  • Once payment is received, we will close your selected dates in our booking calendar and send you a payment confirmation.

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  Reservation Cancellation & Refund Policy

  Full refund eligibility:

  • To receive a full refund of your deposit, cancellation must occur at least 31 days before check-in.

  Partial or no refund:

  • If cancellation occurs between 15 and 30 days before check-in, the deposit (30% or 50%) is non-refundable.

  • If cancellation occurs less than 14 days before check-in, no refund can be offered.

  Exceptions where a refund may be granted:

  1. The reserved period is rebooked by another guest.

  2. A serious accident occurs on your way to Villa Spa Otium on the day of check-in (official documentation required).

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  Refund Process

  To process your refund, we require:

  • Full name and surname

  • IBAN number

  • Reservation dates

  • Number of guests

  If approved, refunds will be issued to your original payment method within a few business days.

  Delayed or missing refunds:

  • First, check your bank account.

  • Then, contact your bank, as there may be processing delays.

  • If you have completed these steps and still have not received your refund, contact us at villaspaotium@gmail.com.

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  Need Assistance?

  For any questions regarding reservations, refunds, or returns, please contact:
  📧 villaspaotium@gmail.com